Covid-19
What Happens If I Get COVID-19 Before I Travel or While I’m on Holiday in Queensland?
In today’s world, health concerns, especially around COVID-19, can impact even the best-planned travels. At My Queensland, we understand that unexpected illness can happen. That’s why we offer flexible booking options and are committed to helping you navigate any disruptions with ease. Whether you test positive before your holiday begins or fall ill while enjoying your Queensland getaway, we’re here to support you every step of the way.
If you get COVID-19 before your trip
If you test positive for COVID-19 before your scheduled departure, don’t worry, you won’t lose your booking. In most cases:
- Your booking can be amended to a later date
- You may be eligible to receive a travel credit to use within a specified time frame
- We’ll work with our accommodation, tour and flight partners to help rebook your holiday with minimal stress
Simply provide proof of a positive COVID-19 test and contact our team as soon as possible. We’ll guide you through the process and explain your options based on your booking terms and conditions.
Note: Travel insurance with COVID-19 coverage is strongly recommended to further protect your trip.
If you get COVID-19 while on holiday in Queensland
If you begin feeling unwell or test positive while travelling in Queensland, it’s important to follow local health advice and take precautions to protect yourself and others.
Here’s what to do:
- Isolate as soon as you test positive.
- Inform your accommodation provider and follow their COVID-safe protocols.
- Seek medical support if symptoms worsen. Queensland has high-quality healthcare facilities.
- Notify our travel team, so we can assist with rebooking or extending accommodation if needed.
Depending on your situation and travel insurance policy, we may be able to:
- Adjust the remainder of your itinerary.
- Reschedule activities or tours.
- Assist with extended stays or safe travel arrangements home.
COVID-19 booking flexibility and travel credits
To give you peace of mind when booking your Queensland holiday, we offer flexible booking policies that include:
- Date changes (subject to supplier availability).
- Possible credit notes for future travel if your trip is impacted by COVID-19.
- Support with claiming insurance or rebooking flights and accommodation.
For full details, please review our Terms & Conditions or speak directly with your Holiday Expert.
Travel insurance: highly recommended
We strongly recommend purchasing comprehensive travel insurance with COVID-19 coverage. This can help cover:
- Trip cancellations or delays due to illness
- Medical expenses while overseas or interstate
- Additional accommodation or transport if you need to isolate
Not sure where to start? Our team can help you find a policy that suits your travel needs.
Travel with confidence
At My Queensland, we’re committed to helping you book and travel with confidence, no matter what life throws your way. Whether you’re exploring the Great Barrier Reef, relaxing on the Gold Coast, or discovering Queensland’s stunning hinterland, we’re here to make sure your experience is safe, enjoyable and fully supported. Contact our Holiday Experts today!
